Have a look at my portfolio or
get in touch if you’d like to learn more about how to better communicate in UX to your partners and stakeholders.

Areas of Expertise

• B2B, B2C

• Human-centred (HCD) & customer-focused (CX) solutions

• Product design

• Design team management, design leadership, design ops, and evangelism

• User-centred organisational change and design maturity

• Strategy

• Outcomes-based Agile, Lean UX, and design thinking methodologies

• Holistic end-to-end service design

• Effective internal/external stakeholder management

• Qualitative and quantitative user research

• Problem framing, opportunity identification and prioritisation

• Design sprints and design thinking facilitation

• Design systems

• Information architecture and interaction design

• UX prototyping, validation, and user testing

• Usability, accessibility standards, and assisted digital strategy

• Motivational and behaviour change design

• UX ROI, budgeting, engagement management

• Innovation methods

• Generative AI